24/7 emergency service

No heat at 2 a.m.? We answer.

Real dispatchers, licensed technicians and trucks stocked with the parts that fail most often. Call any time, including holidays, and we will tell you the emergency fee before we leave.

Book the next available slot What to do while you wait

Emergency line, 24/7

Call now and talk to a dispatcher, not a machine.

Tell us what is happening and we will give you an arrival window and a flat emergency fee on the phone.

Tap to call (416) 555-0147

Answered in under 60 seconds
Flat fee quoted upfront
Plan members pay no overtime

Book online instead

Call now and talk to a dispatcher, not a machine.

While you wait for your technician

Simple, safe checks that sometimes solve the problem, and keep you safe if they don’t.

🚨

Smell gas? Get out first

Leave the house, do not use switches or phones inside, and call the gas utility emergency line from outside. Then call us.

🌡️

Check the thermostat

Make sure it is set to Heat or Cool, the set point is above or below room temperature and the batteries are fresh.

🔌

Check the breaker and switch

Look for a tripped breaker labelled furnace or AC, and the light-style service switch on or near the furnace.

🧹

Look at the filter

A completely clogged filter can shut a furnace down on high-limit. If it is grey and caked, replace it.

❄️

Frozen AC? Switch to fan

If you see ice on the indoor coil or lines, turn cooling off and the fan on so it can thaw before we arrive.

🚿

Leaking water heater

Turn off the cold water valve above the tank and set gas heaters to Pilot or switch off the electric breaker.

300+ Parts on every truck

Fixed on the first visit

Trucks that carry the answer

Every truck carries more than 300 parts: igniters, flame sensors, capacitors, motors, control boards and refrigerant. That is why 94% of our emergency calls are fixed on the spot instead of waiting days for parts.

Universal igniters, flame sensors and pressure switches
Capacitors, contactors and blower motors
Common refrigerants with recovery equipment
Space heaters on loan if a part has to be ordered

Service area

Across the Greater Toronto Area

Eight stocked trucks are spread across the city every day, so a technician is never far away.

Downtown & Midtown Toronto 60–90 min
North York 60–90 min
Etobicoke 75–100 min
Scarborough 75–100 min
East York & The Beaches 60–90 min
Mississauga 90–120 min
Vaughan & Richmond Hill 90–120 min
Markham 90–120 min

Outside these areas? Call us. We cover most of the GTA for installations and commercial work.

Book Service

Emergency service questions

Fees, timing and what counts as an emergency.

Still have a question? Call us

(416) 555-0147

What counts as an emergency?

No heat in cold weather, no cooling in extreme heat, a water heater leak, a gas smell (after calling the gas utility from outside) or a carbon monoxide alarm (after calling 911).

How much does emergency service cost?

Our dispatcher quotes a flat emergency fee on the phone before a technician is sent. Maintenance plan members never pay overtime, evening or weekend fees.

How fast can you arrive?

In the core service area our average emergency arrival time is 90 minutes. In heavy storms we prioritise homes without heat with vulnerable occupants and plan members.

What if a part has to be ordered?

Our trucks carry more than 300 parts, so this is rare. If it happens, we lend you electric space heaters and fast-track the part, usually within 24 hours.

Not an emergency, but can’t wait long?

Book the next available diagnostic visit online. Same-day slots open every morning.

(416) 555-0147 See available times